This policy explains purchases from MarketingBuddy, operated by Mango Villa LLC. It summarizes section 8 of our Terms of Service, which governs if the two ever differ. Payments to hired managers have separate agreed service terms, described below.
Your statutory rights come first
Nothing in this policy excludes or limits a refund, cancellation, withdrawal, re-performance, price reduction or other remedy that applicable law requires. That includes remedies for unauthorized or duplicate charges, billing errors, non-delivery and service defects. Where Australian Consumer Law applies, our services come with guarantees that cannot be excluded, including applicable remedies for a major failure or a failure to provide a service with due care and skill. Eligible consumers in the EEA or UK may also have a 14-day withdrawal right. Starting a trial, accepting the Terms or using AI does not by itself waive that right; any exception requires the legally required conditions and separate acknowledgments.
Change of mind and unused service
Subject to those rights, the $1 trial fee, subscription fees and AI-credit purchases (including auto top-up) are generally non-refundable for a change of mind, unused time, unused credits or cancellation during a billing period. Contact us if you think a mandatory remedy applies. Calling the service business-only does not remove protections that the law gives a qualifying purchaser.
Payments to hired managers
Manager service payments are separate from subscriptions, AI credits and advertising spend. The client and manager agree the scope, price and cancellation and refund terms before accepting a proposal. Those terms, together with rights that cannot be waived, govern service refunds. Ending an engagement or revoking workspace access does not itself refund a payment. Ask the manager in your hiring conversation or contact hello@marketingbuddy.si for help. A full service refund processed by MarketingBuddy returns the payment and its platform fee; bank processing times are controlled by Stripe and your bank. See Hiring terms.
Subscription
- The workspace is $1 for a 14-day trial, then the price of the plan you choose every 28 days (Solo $19, Autopilot Light $49, Autopilot $97 or Agency $269), renewing automatically until you cancel. Extra workspaces beyond the one your plan includes (five on Agency) are $29 every 28 days each ($25 on Agency), charged for the rest of the billing period when you add one; archiving one stops its charge from your next renewal, with no change-of-mind refund for the period already paid, subject to statutory rights. AI credits included with a plan are part of that plan’s payment and follow the same rules.
- Cancel during the trial and the plan charge does not run.
- You can cancel at any time yourself in Billing with Cancel subscription. Cancellation stops future subscription renewals and you keep access until the end of the paid period. Charges already incurred or processing can still complete. Auto top-up is separate: turn it off in Billing to stop new automatic credit purchases. Deleting your account stops both.
AI credits
- AI credits are an optional, prepaid purchase, separate from the subscription. You only need them for the AI built into MarketingBuddy; you can use your own AI client instead.
- Credits have no cash value and cannot be transferred or exchanged for money. Unused credits, including credits left after cancellation or account closure, are generally not refunded for a change of mind; statutory refund rights still apply.
- Auto top-up is off until you turn it on, and you can turn it off at any time in Billing.
Ad spend
Ads run in your own ad accounts, and the ad platforms (Google, Meta, TikTok and the rest) charge you for them directly. Ad spend is not a MarketingBuddy charge: we do not pay, refund or guarantee it (Terms, section 4).
AI results
Credits pay for the work the AI providers do on each run, whatever the result. AI can be wrong, incomplete or unsuitable, and a run can fail, stop or not do what you asked. An unsatisfactory result does not automatically qualify for a refund where the law permits that policy. We still review billing errors, non-delivery, service defects and any mandatory remedy; we may also offer goodwill credits.
Questions about a charge
If you think you were charged in error, email hello@marketingbuddy.si with the account address, charge date and amount and a description of the problem. Do not send full card details. We will investigate and explain the outcome. Contacting us first is optional and does not limit your rights or deadlines with your bank, card issuer, payment provider, regulator or court. Approved refunds go to the original payment method where possible; Stripe and your bank control processing time.